FAQS

SHIPPING, DUTIES AND TAXES

WHICH COUNTRIES OR REGIONS DOES BRIAN NGIAM DESIGN SHIP TO?

We ship to most but not all countries or regions in the world. For details, please contact with our customer service: brianngiamdesign@gmail.com

HOW MUCH WILL I BE CHARGED FOR SHIPPING?

Depending on the shipping address, the shipping fee will be calculated automatically on checkout page as well as the weight and volume.

Reminder: The price on the checkout page includes shipping fee to the destination, but not included the delivered duty, import taxes and other costs. This charge is ultimately determined by your local customs office.

DO I NEED TO PAY DUTIES OR OTHER TAXES?

Please note that the duties and taxes are not included in the final price at check out, your order will be shipped DDU (Delivered Duty Unpaid). You order may incur duties, fees and import taxed upon delivery. This charge is determined by your local customs. For further information, please consult your local customs office.  

Therefore, make sure that you have checked the rates in your country or region for the exact taxes and fees that you are expected to pay.

If the order is returned because the buyer refuses to receive or delays in receiving the package due to taxation issues, the buyer shall pay for the round-trip shipping cost, the duty charged by both importing country and destination country of the return (the import duty will be paid by our commissioned express company in advance when the goods goes through customs). The payment will be deducted from the refund.

CAN YOU SHIP TO A P.O. BOX?

We cannot ship the order to a P.O. BOX. Please make sure that the shipping address which you have provided is correct and accessible. Since different countries have different requirements for shipping address, if the shipping address you have provided is not accessible, we will contact you via e-mail for address change. Please often check your e-mail after the ordering.

Reminder: All costs arising from the return of goods due to the buyer shall be borne by the buyer.

WHEN WILL I RECEIVE MY ORDER? HOW DO I TRACK THE PACKAGE?

Once your purchase has been completed, an email confirmation will be sent to the email address. Your order will be processed within 7 days, once your order has been shipped, you will receive an e-mail with your shipment’s tracking information. You may also click “My Order” on “My Account” to check the tracking number.

Reminder: Please note that the shipment may be delayed due to a sudden burst of orders or force majeure. Thank you for your understanding.

ABOUT SHIPPING & ORDERS

DO I HAVE TO REGISTER A BRIAN NGIAM DESIGN ACCOUNT TO PLACE AN ORDER?

We suggest you registering an account in order to check and track the order you have placed successfully. If you do not register an account, please make sure that your email address can receive e-mails normally.

HOW CAN I SHOP ON THE OFFICIAL WEBSITE OF BRIAN NGIAM DESIGN?

Instructions:

  1. Click “Shop Now” in the navigation bar at the top of the webpage to view the products.
  2. Select products and click “ADD TO CART”. You may also continue to add more items. Click “CHECK OUT” at the bottom of the shopping cart page after adding all the products.
  3. You may choose to “log in” with your account after entering the checkout page. If you have not registered an account, you need to provide a correct e-mail address and the shipping address.
  4. The shipping cost will be calculated automatically after the shipping address is provided. Please note that the price on the page does not include the duty charged by importing country or other related local taxes. Please check and make sure that the shipping address you have provided is accurate and accessible.
  5. Continue to provide the payment information and confirm the order. After the order is placed, we will continue to keep you updated of the order status. Please make sure that you can be reached in time via the e-mail address provided.

    6. CAN I CANCEL OR MODIFY MY ORDER?

    Extra cost will be incurred if the buyer modifies the address after the order has been shipped and shall be paid by the buyer. If you need to modify the address, please contact our customer service via e-mail: brianngiamdesign@gmail.com to confirm the information before modifying or canceling the order.